Login
Last updated Jan 1, 2026
Please carefully review our Return, Refund & Cancellation Policy before placing an order with SkinBB. This policy applies to all products purchased through our platform.
Returns are accepted only in the following cases:
The product delivered is damaged in transit.
An incorrect product has been delivered.
To initiate a return request, please notify us within 48 hours of receiving the product.
You must share the following details with our customer support team:
Order ID
Reason for return
Unboxing video
Clear photos of the damaged or incorrect product
Photos of the outer packaging and product seal, wherever applicable
You can contact us at:
Phone: 1800-410-4646
Email: support@skinbb.com
Returns will not be accepted if:
·        The product has been used.
·        The product seal has been opened or broken.
·        The serial number, batch details, barcode, or product label has been tampered with.
·        The return request is raised after 48 hours of delivery.
·        Required unboxing video or product photos are not provided.
·        The product is damaged due to misuse, mishandling, or improper storage after delivery.
Once the returned product is received, SkinBB will inspect and validate the claim.
All returns undergo a strict inspection process, which may take around 2–3 working days. Only products that meet the return eligibility criteria will be approved for refund or replacement.
If the product is found ineligible for return, it may be couriered back to the customer.
Once the return request is approved, SkinBB may issue either a refund or replacement, depending on product availability and the nature of the issue.
For prepaid orders, the refund will be processed back to the original payment method, such as debit card, credit card, UPI, net banking, wallet, or any other payment source used while placing the order.
The refund will be initiated within 7 business days after the return request is approved.
Once initiated, refunds typically take 5–7 business days to reflect in your bank account or original payment source, depending on your bank or payment provider.
For Cash on Delivery orders, customers will be required to share valid bank details to process the refund.
Once the bank details are received and verified, the refund will be initiated. SkinBB will not be responsible for delays caused due to incorrect or incomplete bank details provided by the customer.
Orders can only be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. To request cancellation before shipment, please contact our customer support team at:
Phone: 1800-410-4646
Email: support@skinbb.com
If the cancellation request is accepted, the order will be cancelled and the refund will be processed within 7 business days after the cancellation request has been acknowledged.
For both prepaid and Cash on Delivery orders, if a return is approved, a delivery or handling fee may be deducted from the refund amount based on the cart value:
Orders below ₹2,500: ₹50 deduction
Orders ₹2,500 and above: ₹100 deduction
All return, refund, and cancellation requests are subject to review and approval by SkinBB.
SkinBB reserves the right to reject any return, refund, or cancellation request if the product does not meet the conditions mentioned in this policy.
For any questions related to returns, refunds, cancellations, or replacements, please contact us:
Phone: 1800-410-4646
Email: support@skinbb.com